Privacy policy.

Thorpe Garden Services is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018 & subsequent revisions thereof).

We collect information about you for two reasons: to process your order, and to provide you with the best possible service. The type of information we will collect about you includes:

> Your name.
> Address.
> Phone number.
> Email address.

Contact information: It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. Should you require a copy of such information, please write to us using the website contact form. The personal information which we hold will be held securely by Thorpe Garden Services and our website hosting company (Squarespace) for 12 months or as long as you remain a customer.

Cookies: We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can modify your browser settings to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site. Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total. This information is viewed using this website’s hosting company (Squarespace). Data collected will not be shared with any other companies.

Payment Services: Your payment information is not retained by Thorpe Garden Services, however, you may be asked to make a payment in-person using a card terminal or online through this website. In both cases Thorpe Garden Services utilise the services or 3rd party organisations. We use “SumUp” for in-person transactions using a card terminal. You may wish to view their privacy policy. For online transactions we use “Stripe”. You may wish to view their privacy policy also.

Online store: From time-to-time Thorpe Garden Services may use online suppliers to fulfil products we offer for sale. Currently we use the services of “Printful” to supply, pack and deliver goods you may purchase from us using this website. You may wish to view their privacy policy too.

Marketing: Thorpe Garden Services use a simple website form allowing subscription to a mailing list. This list is specifically used to communicate details about upcoming courses using your personal data. All details collected will be held within the Squarespace platform and emails will also be issued via Squarespace. You may opt-out at any time by clicking on the unsubscribe link contained with in all emails we issue.

We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by an announcement on this website.